REFUND POLICY

EMCY aims to provide a considered customer experience and to address refund requests fairly. Each request is reviewed in light of the order details, product condition, and any applicable consumer rights.

If your order arrives damaged, defective, or incorrect, please contact EMCY with your order number and a clear description of the issue. Supporting photographs may be requested where appropriate so we can review the matter and help determine the next steps.

For hygiene and product-integrity reasons, opened, sprayed, used, or partially used fragrance products are generally not eligible for return. This is subject to applicable consumer rights and any exceptions required by law.

You may request an order cancellation before dispatch. If an order has already been dispatched, we will review the request in line with the product condition, delivery status, and applicable consumer rights.

Where a refund is approved, EMCY will generally return it through the original payment method where possible. The time for a credit to appear may depend on your payment provider or bank.

For damaged shipments, incorrect deliveries, lost shipments, or orders returned to sender, please contact EMCY with your order number and the relevant details. We will review the delivery information and advise on the appropriate next step.

To request a refund, contact [email protected] and include your order number, the reason for your request, and photographs where relevant. Providing complete information helps us review your request accurately.